Visit the SAP Small Business web site.Scroll down the page and click the "View the Demo" link under the "Inventory and Operations" section.The demo will launch within your web browser. There are 4 tracks in the video. You only need to view Track 1: Introduction and Track 2: Automate the Order-to-Delivery Process.Answer the following questions after viewing the video:
Which departments within the company are integrated within the Order-to-Delivery process ?
Sales Department and Warehouse Department.
Which steps are included in the Order-to-Delivery process ?
Sales department received order from the client and confirm the order by entering the details into SAP system. If it has stock, it will be automaticlly transfer to warehouse department and confirm same day delivery. After that, Warehouse departments will print packing slip and delivery note.
What factors would you consider when deciding whether ERP is suitable or not for a small business ?
We would consider efficiency and costing when deciding whether ERP is suitable or not for a small business.
ERP can be lower quotes, reduce lead time, improves responsiveness for sales department. It will be faster design and production for manufacturing. It accurates customer service history and warrantly for customer service.
We entered stock data in system, it is easily to check stock by computer instead of checking it physcially. It can share common data and practices across the enterprise.(e.g. office in H.K., warehouse in New Territories, factory in Southern China). It saves much labor cost. In long run, ERP cost can cover labor cost.
Yes, ERP allows better coordination among different departments in a company, specially if these departments are physically apart (e.g. office in H.K., warehouse in New Territories, factory in Southern China).
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